At The Bath Boutique, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following return policy to ensure your shopping experience with us is pleasant and hassle-free.
1. Eligibility for Returns
Timeframe: You may return any eligible product within [Insert Number] days of the delivery date for a full refund or exchange.
Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used, damaged, or altered in any way are not eligible for a return.
Non-Returnable Items: Certain items are non-returnable, including but not limited to:
- Gift cards
- Sale items or clearance products
- Personal care items (such as soaps, lotions, etc.) that have been opened or used
- Customized or personalized items
2. Return Process
Request a Return: To initiate a return, please contact our customer service team at [Insert Contact Information] with your order number and reason for return. We will provide you with a return authorization and instructions on how to return your item.
Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Refunds
Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number] business days.
Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
4. Exchanges
Exchanges: If you need to exchange an item for the same product, please contact us at [Insert Contact Information]. We will provide instructions on how to proceed with the exchange.
5. Damaged or Defective Items
Reporting Issues: If you receive a damaged or defective item, please contact us immediately at [Insert Contact Information] with your order number and photos of the damaged item. We will work with you to resolve the issue as quickly as possible.
6. Cancellations
Order Cancellation: Orders can be canceled within [Insert Number] hours of placing them for a full refund. After this period, we may not be able to cancel the order if it has already been processed.
7. Contact Information
If you have any questions about our return policy, please contact us at info@bathboutique.in